hi all

i have 2 brand? new 1200s and there is a problem with one of them.
i read that it is possible to have two zero points on the pitch control, and on one of my tt there are 2 zero points. Is it possiible to have two zero points on a brand new turntable or someone from the store has opened it?!? also, a +3.3 pitch adj. on? one? of them doesnt workin and is actually making the dots stand still at about +3.6, and the other one-at about 4%. and the deck with the two zero points is smoother, i mean on both tts the anti skate is 0, with same carts, but the cue on the 2 zero points one is easier, i mean its like the anti skate is on 2-3...
i need help mates, cause its very annoying
cheers